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Digital Transformation as an Accelerator for Semantic Technologies

Wolters Kluwer leveraged Graphwise’s Knowledge Management Suite to streamline enterprise taxonomy management and accelerate digital transformation. This enabled them to effectively update and integrate company taxonomies into core systems, resulting in resource and time savings and enhanced precision in text mining and search.

The Client

Global provider of professional information, software solutions, and services for legal and regulatory professionals, delivering content and technology solutions to customers across Europe and the U.S.

The Challenge

Facing vast amounts of structured and unstructured data, Wolters Kluwer incurred millions in costs managing websites and documentation, largely due to reliance on isolated data silos and unmanaged spreadsheets.

The Solution

Wolters Kluwer used Graphwise’s Knowledge Management Suite as a holistic taxonomy management platform and central semantic middleware, combining knowledge graphs with machine learning algorithms to maintain market-evolving skills taxonomies. 

Technical capabilities

  • Enterprise taxonomy management with controlled vocabularies replacing convoluted spreadsheets and isolated data silos
  • Semantic data integration combining existing knowledge graphs with machine learning algorithms for enhanced content processing

Business outcomes

  • Significant cost and time savings by effectively updating, managing, and integrating all company taxonomies into core systems
  • Improved search and content discovery with taxonomies and controlled vocabularies driving precise text mining and search

The Challenge

Wolters Kluwer needed to diversify their product offerings by including a holistic, taxonomy-based solution to manage large amounts of data. This required not only elaborate analysis of technical concepts but also continuous establishment of medium and long-term business models.

The company dealt with enormous amounts of structured and unstructured data shared and reused among thousands of employees. Relying on spreadsheets, isolated data silos, and unmanaged accumulated knowledge affected the company from the inside out. Costs ran into millions of dollars for operating websites and documentation that had to be continuously updated as the market evolved.

The company needed to move beyond these limitations to unlock the full value of their content. And the challenge was not only about the technology but also about a cultural change that would challenge the way the organization did business. 

The Solution

Wolters Kluwer chose a four-stage transformation approach:

Stage 1: Moving to digital data governance. The company started their digital transformation by moving from analog to digital data governance, transitioning from traditional formats to structured digital content.

Stage 2: From standard columns to meaningful context. Making the leap from standard data structures to contextually rich content required understanding digital transformation as a holistic process that transcended traditional departmental roles.

Stage 3: Enriching data with semantic technologies: By using Graphwise’s Knowledge Management Suite, Wolters Kluwer constructed new content infrastructures. Taxonomies help machines understand the structure and hierarchy of information, enabling systems to understand relationships between data and suggest relevant conclusions.

Stage 4: Accelerating customer engagement: Moving from paper to agile spreadsheets to smart semantic applications provided profound insights into customer engagement and the entire process chain.

The Impact

“The entire enterprise needs to be semantified!”

Christian Dirschl, Chief Content Architect at Wolters Kluwer in Germany

Wolters Kluwer was able to massively simplify internal communication processes and initiate growth far beyond company borders. As a result, the company could effectively update, manage, and integrate all company taxonomies into core systems. This saved significant time and resources through centralized taxonomy management.

Taxonomies and controlled vocabularies have driven precise text mining and search across the organization, becoming intrinsic forces that keep changing the company from the inside out by breaking isolated data silos. This has enabled Wolters Kluwer to move to a unified, semantically-enriched infrastructure that delivers better value to customers.

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Facing Similar Challenges?

Struggling with isolated data silos, unmanaged spreadsheets, or millions in operating costs for fragmented content systems?

Whether you're managing legal content, regulatory information, or professional publishing platforms, Graphwise can help you:

  • Replace convoluted spreadsheets and data silos with centralized enterprise taxonomy management
  • Combine knowledge graphs with machine learning algorithms for enhanced content processing  
  • Drive precise text mining and search with controlled vocabularies and semantic technologies  
  • Enable digital transformation across all organizational layers with evolving taxonomy infrastructure

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