AI solutions built on trust
Graphwise Trust Center
At Graphwise, trust is at the core of everything we do. We are committed to maintaining the highest standards of information security, privacy, and quality in our services.
Our Commitment to Security and Privacy
Graphwise implements a robust Information Security and Privacy Management System (ISMS and PIMS) designed to protect your data and ensure the confidentiality, integrity, and availability of our services. Our systems are built upon industry best practices and continuously reviewed and improved.
Graphwise is dedicated to developing trustworthy AI solutions with a strong emphasis on responsible practices. This commitment means we prioritize several key areas to ensure our AI systems are beneficial, reliable, and ethical:
Transparency and Explainability
We strive to make our AI models understandable. This means not only building systems that perform well but also being able to explain how they arrive at their conclusions. We focus on methods that allow users to see and comprehend the reasoning behind AI-driven decisions, fostering trust and accountability.
Fairness and Bias Mitigation
Graphwise is committed to identifying and actively mitigating biases within our AI systems. We recognize that AI models can inadvertently perpetuate or amplify existing societal biases if not carefully designed and monitored. Our development process includes rigorous testing and techniques to ensure our AI acts equitably across different groups and scenarios, promoting fairness in its applications.
Robustness and Reliability
Our goal is to build AI systems that are not only accurate but also robust and reliable in real-world conditions. This involves developing AI that can withstand unexpected inputs, adversarial attacks, and variations in data, ensuring consistent and dependable performance. We rigorously test our models to guarantee their stability and resilience.
Privacy and Security
We understand the critical importance of data privacy and security in AI development. Graphwise implements strong measures to protect sensitive information used by our AI systems. This includes adhering to data protection regulations, employing secure data handling practices, and designing AI that minimizes the need for personally identifiable information where possible.
Accountability and Governance
Graphwise believes in establishing clear lines of accountability for our AI systems. We are committed to developing internal policies and governance frameworks that guide our AI development and deployment. This includes defining roles and responsibilities, establishing ethical review processes, and ensuring that human oversight is integrated where appropriate.
By focusing on these pillars, Graphwise aims to build AI that not only delivers powerful capabilities but also earns and maintains the trust of its users and the broader community.
Certifications
ISO/IEC 27001 Certified
The Graphwise companies Ontotext and Semantic Web Company are proud to be ISO/IEC 27001:2022 certified. This internationally recognized standard for Information Security Management Systems (ISMS) demonstrates our systematic approach to managing sensitive company and customer information. It confirms that we have established, implemented, maintained, and continually improved our information security based on a comprehensive risk assessment.
ISO/IEC 27701 Certified
Our ISO/IEC 27701:2019 certification highlights our dedication to privacy information management. As an extension to ISO/IEC 27001:2022, this standard specifies requirements for a Privacy Information Management System (PIMS), enhancing our ability to manage personal data effectively and demonstrating our commitment to privacy.
ISO/IEC 9001 Certified
Graphwise adheres to the ISO 9001 standard for Quality Management Systems (QMS). This certification signifies our commitment to consistently providing products and services that meet customer and regulatory requirements, and our focus on enhancing customer satisfaction through the effective application of the system.
ISO/IEC 42001 certification on its way
Graphwise has begun the implementation of its AI Management System, a key step toward achieving the globally recognized ISO 42001 certification. This strategic initiative is set to formalize the company’s responsible development and deployment of artificial intelligence. With a focus on ethical practices and governance, the new system aims to bolster trust and transparency in its AI-driven solutions. The company anticipates full certification for the management system by the first quarter of 2026.
Compliance
GDPR Compliant
Graphwise is fully compliant with the General Data Protection Regulation (GDPR), the European Union’s comprehensive data privacy law. We are committed to protecting the privacy and personal data of our users, ensuring transparency in data processing, and upholding individuals’ rights regarding their data. Our practices include data minimization, purpose limitation, data accuracy, storage limitation, integrity and confidentiality, and accountability.
NIS 2 Compliant
As a software provider operating within the EU, Graphwise has proactively implemented robust security and risk management protocols to meet the stringent requirements of the NIS 2 Directive. Graphwise’s comprehensive approach includes a focus on supply chain security, incident response, and continuous risk assessment, ensuring a high level of cyber resilience. By integrating the directive’s mandates into its core operations, Graphwise demonstrates a commitment to safeguarding critical digital infrastructure and data. This dedication to compliance not only protects the company but also reinforces trust with its clients and partners, contributing to a more secure digital ecosystem.
Microsoft SSPA Compliant
The Microsoft Supplier Security and Privacy Assurance (SSPA) program sets the security and privacy requirements for all Microsoft suppliers globally who process Personal Data, Microsoft Confidential Data, and/or utilize AI Systems.