With Graphwise, Microsoft Learn was able to become a centralised, comprehensive, and interlinked knowledge hub that helps its user community in content discovery and retrieval with the help of a semantic layer and automatic tagging across data silos.
- The Knowledge Hub centralises search and access to million of distributed pieces of content maintained by thousands of contributors.
- Changes to taxonomies managed centrally drastically reducing the time to production, and allowing the creation of complex relations between products.
- Shift from manual tagging of million of pieces of content to an automated approach which enables the growth of the business unit.
Use Cases:
Technical Knowledge Management
Business problems:
Low Customer Satisfaction, Underperforming assets
Product:
Graphwise Knowledge Management Suite